Refund Policy

Introduction

Welcome to el-smartskills Study. We provide educational courses, learning programs, study materials, and other educational services to subscribers. This Refund & Cancellation Policy explains the process and conditions applicable to subscriptions, course purchases, cancellations, failed transactions, and refunds. By subscribing to or purchasing any educational service, you agree to the terms mentioned below.

Step 1 – Selection of Educational Program

Subscribers can browse and select the educational course, program, subscription plan, or learning service available on the platform. Before making a payment, subscribers are advised to review the course details, duration, syllabus, eligibility, fees, and other applicable information carefully.

Step 2 – Subscriber Registration

The subscriber is required to provide accurate and complete information during registration, including name, mobile number, email address, and other information required for providing educational services. Subscribers are responsible for maintaining the accuracy of their account information.

Step 3 – Subscription or Course Purchase

After selecting the required educational service, the subscriber can proceed with the applicable payment. The subscription or course purchase will be considered successful only after confirmation of the payment through the available payment method.

Step 4 – Payment Confirmation

Once the payment is successfully completed, the subscriber will receive confirmation of the transaction. The applicable course, subscription, or educational service will be activated according to the purchased plan and its specified terms.

Step 5 – Failed or Unsuccessful Transactions

If the amount is debited from the subscriber's bank account, card, UPI account, or other payment method but the transaction is not successfully completed or the course/service is not activated, the transaction will be treated as a failed or unsuccessful payment.

In such cases, the amount will be refunded to the original payment method used for the transaction. Refunds will not normally be made through cash, a different bank account, or another payment method.

The refund for a failed transaction will normally be initiated within 5–7 business days after the failed transaction is confirmed. The actual time taken for the amount to reflect in the subscriber's account may depend on the subscriber's bank, card issuer, UPI provider, payment gateway, or other financial institution.

Step 6 – Refund Mode

Where a refund is approved under this policy, the refund will be processed through the original payment source used by the subscriber at the time of payment.

For example, payments made through a debit card, credit card, UPI, net banking, or other supported payment method will generally be refunded to the same payment method, subject to the applicable payment gateway and banking procedures.

Step 7 – Course or Service Cancellation

If el-smartskills Study cancels a course, educational program, subscription, or service before the service is provided or access is activated, the subscriber may be eligible for a refund of the applicable amount paid for the cancelled service.

Where a refund is applicable due to cancellation by el-smartskills Study, the refund will normally be initiated within 5–7 business days from confirmation of the cancellation.

The refund will be processed to the original payment method used for the purchase. The time required for the refund to appear in the subscriber's account may vary depending on the bank, card issuer, UPI provider, payment gateway, or other financial institution.

Step 8 – No Refund After Course Activation

Except in cases specifically covered under this policy, all purchases and subscriptions made on el-smartskills Study are non-refundable once the course, subscription, educational program, study material, or other service has been activated or access has been provided to the subscriber.

Once access has been provided, cancellation by the subscriber will generally not qualify for a refund. Subscribers are therefore advised to carefully review the course details, duration, fees, and applicable terms before completing the payment.

Step 9 – Cancellation by Subscriber

Once a course, subscription, or educational program has been purchased and activated, it cannot normally be cancelled by the subscriber for a refund. Any cancellation request received before activation may be reviewed by el-smartskills Study according to the applicable service terms.

Step 10 – Duplicate or Incorrect Payment

If a subscriber is charged more than once for the same course, subscription, or service due to a duplicate transaction, the additional eligible payment may be refunded to the original payment method after verification of the transaction.

Eligible duplicate-payment refunds will normally be initiated within 5–7 business days after verification. The final credit time may vary depending on the payment provider or financial institution.

Step 11 – Technical Issues

If a subscriber faces any technical issue related to login, course access, educational content, payment confirmation, or other platform-related services, the subscriber may contact our support team. We will make reasonable efforts to resolve genuine technical issues as soon as possible.

Technical support does not automatically qualify the subscriber for a refund. Where a refund is approved, it will be processed according to the applicable refund provisions of this policy.

Step 12 – Subscription Validity

Each educational subscription or course is valid for the period mentioned at the time of purchase. After the completion or expiry of the applicable subscription period, access to the related educational services may be discontinued unless the subscriber renews the subscription where such renewal is available.

Step 13 – Refund Processing Timeline

Where a refund is approved under this policy, the refund will normally be initiated within 5–7 business days. After the refund has been initiated, the time required for the funds to appear in the subscriber's account may vary depending on the payment method and the subscriber's bank, card issuer, UPI provider, payment gateway, or other financial institution.

Refund Mode: Refunds will be made to the original payment method used for the transaction.

Step 14 – Subscriber Responsibility

Subscribers must use their account and educational content only for legitimate educational purposes. Account credentials should not be shared with unauthorized persons. Any misuse, unauthorized sharing, copying, distribution, or other violation of the platform's terms may result in suspension or termination of access.

Step 15 – Policy Updates

el-smartskills Study reserves the right to modify, update, or revise this Refund & Cancellation Policy from time to time. Any changes will become effective upon being published on the website. Subscribers are encouraged to review the policy periodically.

Step 16 – Contact Us

If you have any questions regarding subscriptions, educational services, payments, failed transactions, cancellations, or refunds, please contact our support team:

• Email: info@el-smartskills.com